Shipping policy

Last updated: December 20, 2025

This Shipping Policy applies to all purchases made on altovan.shop and outlines our fulfillment and delivery practices.

Order Processing Time

All orders are processed within 1 to 3 business days (Monday through Saturday, excluding Sundays and public holidays). “Processing time” refers to the period from order confirmation to the moment the shipment is dispatched from our facility.

Shipping Time & Delivery Estimates

We fulfill orders from our warehouse in the United States to ensure efficient delivery to our customers in Singapore.

  • Shipping Origin: All orders are shipped from our facility located in the United States.
  • Estimated Shipping Time: Once dispatched, the estimated shipping time to Singapore is 7 to 13 business days.
  • Total Delivery Time: Therefore, the total estimated time from order placement to delivery is approximately 8 to 16 business days.

Shipping Cost

We offer Free Shipping on all orders to Singapore. No handling or delivery fees apply.

Tax Information

  • Duties and Taxes: To provide a seamless experience for our customers in Singapore, we cover all applicable customs duties and taxes (including GST).
  • No Hidden Fees: The price you see at checkout is the final price you pay. You will not be charged any additional fees upon delivery.

Shipping Locations

We currently ship exclusively to Singapore. If your destination is not listed at checkout, please contact us for further assistance.

Tracking Your Order

Once your order has shipped, you will receive an email containing the tracking number. You can track your shipment status through the link provided in the email.

Delays

Delivery times are estimates and may vary due to external factors such as weather disruptions, customs clearance processing in Singapore, or carrier delays. We appreciate your understanding in the event of any unforeseen delays.

Contact Information

If you have any questions regarding our shipping policy, please contact us:

  • Operator: JOSHUA TREY GARCIA
  • Email: support@altovan.shop
  • Address: 2205 PARK AVE, PEARLAND, TX 77581, United States
  • Phone: +1 318-572-3367